how do I contact site administrator?

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brigitep72's picture
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Joined: 2011-04-14 03:56
how do I contact site administrator?
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Hello. I'm new here and have been trying to simply set up my profile. I go in and set my location, the time zone option is red like it's in error or something, though it's not. I'm in Seattle on the Pacific Time Zone. I have tried both Los Angeles and Vancouver and get an error each time.

Anyway, every time I try to make changes to my profile, add a photo to my avatar, it errors out saying I have made an illegal selection and to contact the site admin, which I can't figure out how to do.

Any suggestions? Thanks in advance!

Brigitte

amiko's picture
amiko
Also need some site admin help

Hi, I'm sorry I can't help directly, but wanted to add to your thread. I signed up for an account but something bad happened. I never received an email confirmation and now I can't logon. I've followed the steps to have the site email me my password and/or reset it but nothing ever shows up.

I can't create a new account because it says my email address is already in-use on the site.

Could some nice site admin please look into this? I'd like very much to contribute and take part in this wonderful community, but until my account gets sorted, I'm stuck!

Thank You!
AJM

amiko's picture
amiko
Also need some site admin help

Please, site admins, lend a hand here. I signed up for an account but never received any kind of confirmation email. Now I can't re-sign-up because it thinks my email is already in use. I followed the instructions to have it send or reset my password, but nothing ever comes through. I have verified it's not going into my junk mailbox, that's not the issue. I'd love to contribute to the community here, it's a great place, but I can't until my account gets sorted.

Thanks,
AJM

amiko's picture
amiko
Please Help! Need Site Admin Attn

Hi, I'm sorry but I'm going to keep bumping this one. I'm sure I'm not the only person with this issue, but the automatic email aspect of this site appears to be broken.

I would really like to take part in the community and have gone through the process of creating my account, but I never got a confirmation email and therefore have no password. The automatic password retrieval feature knows I have an account and tells me to check my mail for password reset instructions, but no message ever shows up. Yes, I've checked my spam/junk folder to make sure it's not being diverted.

I've seen lots of other threads here where people are complaining that any of the automatic email features here are not working.

I'm an IT Manager with 12 years of experience and I'd be glad to offer whatever assistance I can to help. If there's a lack of site admins here, let me please volunteer, but I fear people are not being able to utilize the site properly and you're losing community contributions as a result. I know I have several questions, comments, and brags I'd love to post since discovering this site but have yet been unable to. This isn't a short term problem, it's been like this for over a month now.

Please help, thank you!
AJM

amiko's picture
wn
Another registration problem: any admin contacts?

Add me to the list of potential members experiencing the registration problem:

I also never received the email confirmation after registering.
Attempting to re-register also fails, since the id and email address are "registered".

Seeing that this problem has been going on for a very long time isn't very comforting....

Thanks,
wn

PS - I couldn't post with my "registered" name; attempting to post give the error "The name you used belongs to a registered user."

Chele's picture
Offline
Joined: 2012-05-24 08:33
Cannot set up account/profile

Hello. I'm new here and have been trying to simply set up my profile. I go in and set my location, the time zone option is red like it's in error or something, though it's not. I'm in Minneapolis in the Central Time Zone. I have tried Chicago and get an error.

Anyway, every time I try to make changes to my profile, add a photo to my avatar, it errors out saying I have made an illegal selection and to contact the site admin, which I can't figure out how to do.

Any suggestions? Thanks in advance!
Michele

amiko's picture
guest (red98dawg)
Trying to Register as well

I too am having difficulties registering. I set up an account last week and no email. I also requested my password and the site indicates that i have set up an account and still no email. I would love to contribute to this site. I have built two items from plans on here plus come up with a plan myself. Would like to share......
Any help would be great!!

red98dawg
-Carmen

amiko's picture
Guest (klgibso)
Trying to Register as well

I am having the same issue. Hopefully we can get a login soon. Would love to contribute and build my to do list!

amiko's picture
Guest (klgibso)
Trying to Register as well

Not sure if my first comment posted as I don't see it, but I am also have the same registration issues. Hope to be able to contribute soon and build my "to do" list!

That Girl's picture
Offline
Joined: 2011-03-10 11:11
I just saw this post. I too

I just saw this post. I too am having this problem. I am a registered member from the old site, but now I just cannot log in normally. I must always request a new password. I have been doing this a long time. Not fun.

BellaB's picture
Offline
Joined: 2012-06-25 21:27
I'm having the same problem

I'm so glad you posted this. The same thing is happening to me: time zone problem, illegal selection, email for new password. I can't upload pictures either. Hope this can be resolved soon.

amiko's picture
KayW
CANNOT LOT IN

I have been trying to log in. Cannot create a new account because email is already in use and cannot log in to old account or reset password. Please help!!

Dansherrie's picture
Offline
Joined: 2012-12-14 16:45
hi cannot navigate on site

I cannot seem to navigate on this site. I created a BRAG for a project plan I followed from this site and can no longer get to it. Had left to put in url for original plan I think thats what I was suppose to do. Anyhow just wanted to say thanks and that i had a blastfollowing the great plans provided but somehow just not happenning for me. is there a help facility to assist newbies ike me?

Dan Imbeau

amiko's picture
Vanessa Andreassen
login problem

I can't log in at all. It keeps saying my password is wrong but won't let me reset it either. I'm not even sure if my membership registered because I never received any kind of email conformation. I love the ideas you have and can't wait to get started on my own projects. Thanks.

amiko's picture
Adam Mikolajczyk
The Lights are On But No One's Home

No one's home here. I suspect there's more to Anna White than meets the eye. As in maybe she's actually a brand-name, not a humble little unassuming housewife from Alaska. One thing's for sure, she's not *here* and apparently no one else is either. It's a real shame. I've filled out the contact form and offered to volunteer as a temporary forum admin, just to help in instances like this, but look how far back the comments in this thread go. I really enjoy the site, but it's been functionally broken for some time now. It's like they don't care about the community as long as the advertisements keep generating revenue, it looks like this aspect of the site is purely an afterthought.

amiko's picture
Keith Neill
Logging In

I have apparently set up an account before. I can't figure out how to get a new password or log in. I made a table, wanted to post some pics and advice to other builders. The site is VERY FRUSTRATING with this simple stuff and AMAZING on a lot of other areas. I've requested my password MULTIPLE TIMES now and I never get an email.

admin_jc's picture
Offline
Joined: 2011-03-11 18:16
Password

Hi,

Please message me if you are having any issues logging in, via the site or mail - john at jaceyroo dot com

Respectfully,
John

amiko's picture
woodmang
I am having all kinds of

I am having all kinds of trouble. I simply wanted to update my email address to a new address, and the site can't seem to do that. I even tried to update it through my account on here, but I can't even sign in now with the old account or the new. If I try the reset password link it sends me an email with a link and dumps me on the login page?

I have sent in multiple emails, both here and on the Facebook page, with no response. (On here I used the media contact form as I didn't see any other way to email in.)

Can I please get a response from someone?! P.s. - I tried to message admin_jc but I see no place to do that, probably because I am not logged in.

P.s. - Now I have tried to post this and I keep getting a message that my post has triggered the spam filter and it will not be posted? This is really getting ridiculous, this site needs a way for it's users to contact site admins!

amiko's picture
Bonnie F
Scrolling through projects issue

I just found your website and when trying to scroll through the projects on the first page, the browser closed at photo 500 out of 804.

There is no way that I can see to get back to 500 without going through all the previous photos.

Your site should break the projects down into small sets and/or give the option of jumping to a start point.

Love the projects and glad to see women enjoying woodworking.

Bonnie

Jake's picture
Offline
Joined: 2012-04-20 20:12
Site Admin Please Get User Friendly

Site Administrator as you can see from these posts and others the site is far from user friendly. It is the users and their hits that support the advertisers so you need to make it work and work smoothly. I have been a member for some time and did experience problems in the past. I too became frustrated with trying to contact someone for help. With Ana's new found fame it is too much to ask that she answer hundreds of complaints. I am sure she expects the users experience to be one of "great I am coming back." The site is slow and confusing. Please fix it.

Jake

amiko's picture
StephanieLynne
HELP

I also did not receive confirmation after setting up my account, and have no password to log in with. I have also repeatedly requested a new password, and checked my junk mail folder. At least I feel a little better to know I'm not the only one having issues. :)

admin_jc's picture
Offline
Joined: 2011-03-11 18:16
Help - StephanieLynne

Hi StephanieLynne,

Shoot me a mail at
john at jaceyroo dot com

We can track down what happened.

Respectfully,
John

amiko's picture
StephanieLynne
I just tried that but it

I just tried that but it bounced back to me?

amiko's picture
StephanieLynne
I'm not sure if my previous

I'm not sure if my previous comment posted, but I tried to send an email to the address you provided and it bounced back to me. My registered username is Saved By Grace, if that helps.

admin_jc's picture
Offline
Joined: 2011-03-11 18:16
Help - StephanieLynne

Hi,

You are all fixed up. Sent an email to you.

Respectfully,
John

Saved By Grace's picture
Offline
Joined: 2012-12-22 12:39
Thank you

Thanks, I was able to login with the password you sent me. On another note, anytime I have tried to subscribe to comments on posts, I don't receive an email when someone else leaves a comment. So maybe the problem is with the email program you guys are using.

admin_jc's picture
Offline
Joined: 2011-03-11 18:16
Comment Confirm

Hi,

I reviewed your settings and you should receive notifications. Also, I tested this as well and seems to be working now.

You should receive a notification with this reply. Please let me know if you do not.

Respectfully,
John

Saved By Grace's picture
Offline
Joined: 2012-12-22 12:39
No Replies

Hi John,

Just wanted to let you know that I still have not received any emails.

Thanks!

Saved By Grace's picture
Offline
Joined: 2012-12-22 12:39
It appears to be working now.

It appears to be working now. Thank you!

admin_jc's picture
Offline
Joined: 2011-03-11 18:16
Excellent!

Thanks for the update.

Jake's picture
Offline
Joined: 2012-04-20 20:12
Failing Site Administration

I hope the site admin is seeing these posts and contacting each of those having problems and solving their problems. In the meantime his business should be fixing the problems and making the site easier and faster to use. It is important for Ana's reputation and her business. Frustration will only turn potential supporters to looking elsewhere, and there are alternatives.

Jake

Ana White's picture
Offline
Joined: 2010-09-01 01:06
Hi Everyone, thank you for

Hi Everyone, thank you for letting me know of the sites issues. I am truly sorry that I have not had the time to take care of site administration issues, and with the complexity of the site, also lack the experience to fully help. A huge thank you to John for stepping in to help out and hopefully we can resolve all issues.

Thank you so much for being part of the site and creating accounts and posting - I am very grateful and my greatest apologies for not being able to support you better.

Ana

Saved By Grace's picture
Offline
Joined: 2012-12-22 12:39
Suggestion

Hi Ana!

Thanks for your response, I am so thankful to have found your sight! One thing I would suggest, is that on the member sign-up page, include something that lets people know that they should be receiving a confirmation email with their temporary password. I am assuming that is how it is supposed to work anyway, for some reason I have not been receiving emails from this site. Anyway, when I signed up I was having a lot of issues with the captcha saying weird things, and then when it finally worked, I was neither logged in nor did I know how to log in and if I was supposed to get an email or something. I then thought that maybe you had to approve the memberships, and so I thought I might not hear anything for a bit because of the holidays.

Anyway, I think it is fantastic that you allow people to submit brag posts. I really enjoy seeing all of the different ideas that people have!

amiko's picture
Dave Claussen
This Site

I enjoy this site and all that Ana teaches us. My question is what software do you use to run the site? It looks like WordPress. Just curious.

amiko's picture
biloregon
I am trying to just register

I am trying to just register for the site and it keeps saying the captch is wrong and I'm sure it isn't. I've tried twice and get the same error.

Any suggestions would be great!

Bil